MyTutorsOnline and its affiliates ("MyTutorsOnline") are committed to protecting the privacy of all individuals who:
To make this policy easier to read, we call the Website, the Applications, the Platforms, and the Shop together the "Services". When we talk about “Personal Information”, we mean information relating to you or other identifiable individuals.
We collect Personal Information (such as registration and account information) from our customers and users of the Services for our own purposes, such as to provide and administer the Services (“MyTutorsOnline Data”). We’re the data controller in respect of this information.
We also process Personal Information on behalf of our customers as their data processor, such as content generated, requested or published via the Platforms in accordance with the instructions our customers give us through the Services (including, for example, the information our customers monitor or collect from social media sites like Facebook through the Services) (“Customer Content”). Our customers control how their Customer Content is collected and used by them. In legal terms this means that our customers are the data controller of their Customer Content. Accordingly, we only use Customer Content to provide the Services to our customers in accordance with the lawful instructions they give us through the Services.
MyTutorsOnline takes your privacy seriously. We know you trust us to help with your homework and we want you to know that you can trust us with your personal information.
When you first register for a MyTutorsOnline account, and when you use the Services, we collect some Personal Information about you such as:
MyTutorsOnline also automatically collects and receives certain information from your computer or mobile device, including the activities you perform on our Website, the Platforms, and the Applications, the type of hardware and software you are using (for example, your operating system or browser), and information obtained from cookies (see “Cookies and Related Technologies” below). For example, each time you visit the Website or otherwise use the Services, we automatically collect your IP address, browser and device type, access times, the web page from which you came, the regions from which you navigate the web page, and the web page(s) you access (as applicable).
MyTutorsOnline allows you to sign up and/or log into MyTutorsOnline using your Facebook account or Google account or email. If you sign up using Facebook or Google, or otherwise link your Facebook or Google and MyTutorsOnline accounts, Facebook or Google will ask your permission to share certain personal information from your Facebook or Google account with MyTutorsOnline. This may include your first name, last name, email address, gender, general location, a link to your Facebook profile, your time zone, birthday, profile picture, your "likes" and your list of friends. If you choose to grant Facebook that permission, it will share that information with MyTutorsOnline on an ongoing basis and we will treat information we receive from Facebook the same as if you provided that information directly to MyTutorsOnline. You can control the information that we receive from Facebook using the privacy settings in your Facebook account and similarly in google account.
MyTutorsOnline uses MyTutorsOnline Data for the following general purposes:
We also use non-identifiable information gathered for statistical purposes to keep track of the number of visits to the Services with a view to introducing improvements and improving usability of the Services. We may share this type of statistical data so that our partners also understand how often people use the Services, so that they, too, may provide you with an optimal experience.
The Services use “session cookies”, which improve your user experience by storing certain information from your current visit on your device, such as log-in information. These enable us to remember your log-in session so you can move easily within the Website or the other Services. Without these session cookies, we wouldn’t be able to provide the Services to you. Other examples of our use of session cookies include to track the number of visits by a particular visitor to a page.
i) Google Analytics
MyTutorsOnline uses a specific cookie in order to facilitate the use of Google Universal Analytics for users logged-in to the Applications or the Platforms (“Logged-In User). If you are a Logged-In User, MyTutorsOnline may use your MyTutorsOnline User ID in combination with Google Universal Analytics and Google Analytics to track and analyze the pages of the Services you visit. We do this only to better understand how you use the Website and the other Services, with a view to offering improvements for all MyTutorsOnline users; and to tailor our business and marketing activities accordingly, both generally and specifically to you. Google Analytics cookies do not provide MyTutorsOnline with any Personal Information.
ii) Google Display Advertising
Additionally, MyTutorsOnline uses Google Analytics code that allows for certain forms of display advertising and other advanced features. Subject to change, the Google Display Advertising features MyTutorsOnline currently uses are Remarketing, Google Display Network Impression Reporting, and Google Analytics Demographics and Interest Reporting.
These features are used to advertise online; to allow third-party vendors, including Google, to show you advertising across the Internet; to allow MyTutorsOnline and third-party vendors, including Google, to use first-party cookies (such as the Google Analytics cookie) and third-party cookies together to inform, optimize, and serve ads based on your past visits to the Website and to report how ad impressions, uses of ad services, and interactions with these ad impressions and ad services are related to visits to the Website. Data from Google's interest-based advertising or third-party audience data (such as age, gender, and interests) is also combined with Google Analytics to better understand the needs of MyTutorsOnline users and to improve the Services.
MyTutorsOnline uses other third-party performance and remarketing cookies, and further information on those third-party cookies can be obtained by contact us.
MyTutorsOnline may also use related technologies including web beacons, bugs, pixels, and software tokens in order to facilitate your use of the Services. Most notably, the Services use software tokens (stored securely on Siteground-controlled servers) in order to facilitate the logging in to and the functioning of both the Supported Platforms and Third-Party Apps.
Most computer and some mobile web browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set. The Network Advertising Initiative has also developed a tool that may help you understand which third parties have currently enabled cookies for your browser and opt-out of those cookies. Further information can be found at http://www.networkadvertising.org/managing/opt_out.asp. Please note however that, by blocking or deleting cookies, you may not be able to take full advantage of the Website, Applications, Platforms, and/or Shop. If you do not want to receive tracking pixels, you will need to disable HTML images in your email client, and that may affect your ability to view images in other emails that you receive.
We use industry best practices to keep any information collected and/or transmitted to the Supported Platforms or Third-Party Apps secure. This includes the use of HTTPS with TLS (Transport Layer Security), which encrypts all transmitted data, and OAuth 2.0 protocols for authentication and data transfer to Supported Platforms and Third-Party Apps.
Certain Personal Information, most notably MyTutorsOnline log-in details, is encrypted during transmission using TLS. Once validated within our system, passwords are deleted from our system. In addition, MyTutorsOnline uses third-party vendors and hosting partners such as Siteground to provide the necessary hardware, software, networking, storage, and related technology required to run the Services. These vendors have been selected for their high standards of both physical and technological security, including ISO and SSAE16 certifications.
You should bear in mind that submission of information over the Internet is never entirely secure. We cannot guarantee the security of information you submit via the Services whilst it is in transit over the Internet and any such submission is at your own risk, and this risk is specifically disclaimed in our Terms.
If you are a Logged-in User, it is advisable that you logout of your account at the end of every session and not leave a logged-in account unattended for any period of time, particularly if you use a shared computer or device.
MyTutorsOnline uses email as the primary mode of communications with our users. We want to respect your privacy by only sending emails of interest to you. You can manage your email preferences, such as opting-out or unsubscribing from emails sent by MyTutorsOnline, by adjusting your preferences in your email settings. You may also opt out or unsubscribe from any future email communications from within a link provided in each email correspondence that we send you.
You can contact us to obtain a copy of the Personal Information held about you by us. This may be subject to a fee not exceeding any prescribed fee permitted by applicable law. You can also ask us to correct and, where relevant, erase that information. Please note that certain Personal Information may need to be retained by MyTutorsOnline for a period of time following cancellation of your account where this is necessary for our legitimate business purposes or required or authorized by applicable law. As mentioned above you have a right to change your email preferences at any time.